FREQUENTLY ASKED QUESTIONS
Mozart Chahine offers a comprehensive selection of musical instruments and accessories from renowned brands. Our inventory includes Yamaha, Line 6, Signature Guitars, Alhambra, Ibanez, On-Stage Stands, Sabian, Tycoon, Wiseman, Zoom, D'Addario, Tama, Rockstar Drums, Promark, Evans, Laney, and a variety of Oriental instruments.
Yes, we can. We have the after sale department with trained technicians to assist you with any faulty Instrument/equipment. Kindly contact us on +961 76 602 202.
If we don't have the item you're looking for in stock, please contact us at +961 76 602 202. We can add it to our wish list and let you know when it becomes available. Alternatively, you can send an email to info@mozartchahine.com.
- The warranty for most instruments, equipment, and accessories is 1 year. However, grand and upright pianos have a longer warranty of 5 years.
- Our warranty covers defects in materials and workmanship, or factory defects, for the specified time period for each product.
The warranty is canceled if:
- The product has been modified or repaired by any unauthorized service center or personnel
- The defect was subject to abuse, improper use not conforming to product manual instructions, or severe environment and conditions.
- The warranty does not cover defects caused by uncontrollable events such as natural disasters, acts of war, theft, or vandalism.
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We do not offer instrument rentals.
Our PA specialist will guide you and provide you with all the needed solutions, Kindly contact us +961 76 602 202
CANCEL, RETURN & REFUND
To change or cancel your order, please contact our support team at +961 76 602 202 for assistance.
- Goods sold cannot be returned. Exchange should be done within 7 days from date on invoice at our showroom.
- The Company reserves the right to refuse the return or corresponding refund of an item purchased on the Website and corresponding refund.
- You must notify us promptly within 48 hours of the receipt of any goods to claim for a return. The Company will study the case and act accordingly.
- We will not accept any responsibility for any wear and tear, accidental damage, or failure on your behalf, or any third party, to adhere to any written recommendation provided in relation to the goods.
